Frequently asked questions
A few things you may want to know.
Ordering from JUNE is intentionally simple. Here are the details that matter before you place an enquiry.
Do you make custom or bespoke cakes?
No. At the moment, JUNE offers the products, flavours, sizes and topping choices shown in our collection. This allows us to focus on consistency and quality.
What should I do if I have an allergy or dietary requirement?
Please tell us before your order is confirmed and request the full allergen information for every product you are considering. JUNE does not operate an allergen-free kitchen and cannot guarantee that products are free from traces of allergens handled in our kitchen.
Do your Basque cheesecakes contain gluten ingredients?
Our current Basque cheesecake recipes do not use ingredients containing gluten. However, we work in a kitchen that also handles flour containing gluten. We take care to reduce cross-contact, but we cannot guarantee the absence of traces. Please request the full allergen information before ordering if this is relevant to you.
How do I place an order?
Build your order by choosing flavour, size, optional topping and quantity. Your subtotal is shown before delivery. Then add your name, preferred delivery date and postcode and send the prepared availability enquiry to us on WhatsApp.
Can I order for tomorrow?
For possible next-day delivery, submit your availability enquiry by 4pm. Orders are still subject to production and delivery availability, so next-day delivery is not guaranteed until JUNE confirms it.
Is an availability request a confirmed order?
No. An availability request is an enquiry. Your order is confirmed only after JUNE has confirmed the details and payment has been completed.
Can I order more than one flavour or size?
Yes. You can add multiple flavours, sizes and available topping combinations to the same enquiry, subject to availability.
Where do you deliver?
We deliver around Farnborough and surrounding areas. Enter your postcode when ordering and we will confirm whether delivery is available to your address.
How much is delivery?
The delivery charge depends on the delivery location. The website subtotal excludes delivery; we confirm the delivery charge and final total before payment.
Can I cancel or change my order?
Please contact us as soon as possible. If you cancel before production has begun, we will normally provide a refund, less any payment-processing or transaction fees that are not returned to JUNE by the payment provider. Once production has begun, we may also deduct actual, reasonable losses caused by the cancellation. This does not affect your legal rights if goods are faulty, not as described, or if JUNE cancels the order.
What happens if JUNE has to cancel my order?
If we cannot fulfil a confirmed order and need to cancel it, we will contact you and refund the amount you paid for that order.
When will I be asked to pay?
Only after JUNE has checked availability, delivery and your order details and confirmed the final total. An availability enquiry is not a confirmed order.
How do I know I am speaking to the real JUNE?
Our official website is junebakery.co.uk. Please use only the contact details and social links published on this website. If a message seems unusual, return to our official website and contact us directly.